Blog posts in Get to know us.
- Get to know us
- Home & Family
- Home Tips & Tricks
- "How-To" Series
- Lifestyle & Design
- Real Estate 101
- Sustainability & Wellness
Customer care with Excel's Warranty team
We think of Excel’s Warranty Team as our homeowner advocate. They are responsible for conducting a quality control inspection on each home. This means that they walk through every completed house with a detailed list to ensure that the home is move-in ready. Our team reviews everything from a customer’s perspective – always asking the question ‘would I be satisfied if this were my home?’ Once the answer to that question is ‘YES’ homeowners receive a possession package which includes a key-handoff, homeowner orientation date and two pre-booked warranty appointments for four and eleven months post-possession. All new-home warranty information is also included in the package.
Message from the President: Reflecting on 25 Years
2013 marks Excel’s 25th year of building homes for families in and around Calgary. A major milestone like this provides an opportunity to take stock of what we’ve accomplished so far.