Excel Homes Limited Partnership by its General Partner Excel Homes G.P. Ltd (referred to as “Excel Homes”, and also is referred to in this policy as “we”, “us”, or “our”) is committed to protecting and maintaining the privacy, accuracy, confidentiality, security and ethical use of Personal Information entrusted to us by our customers and prospective customers.
What is Personal Information?
“Personal Information” means information about an identifiable individual. This includes an individual’s name, contact and mailing information, employment information, credit information, building plan information, insurance information, municipal and legal description of property and personal survey information etc.
We collect Personal Information to enable us to provide our products and services to our customers and prospective customers in the course of our business activities.
Advertising and Analytics
About our use of Remarketing with Google Analytics
We also use Google Analytics to study the browsing behaviour of visitors to our website site. This is a website analytics service provided by Google Inc. Google Analytics collects information (via Cookies) on an anonymous basis, such as the number of visitors to our website, their country, region and city of origin, the type of browser and operating system they are using, the date, time and duration of visits, the pages consulted, and what other websites they visited prior to coming to this site. Our use of Google Analytics includes the Demographics and Interest Reporting component. This allows us to show remarketing advertisements for content or products that are most likely to interest you. We also use the Display Network Impressions Reporting component of Google Analytics, this allows us to collect information to evaluate how successful advertisements are. ;
Facebook Conversion Tracking Pixel
The 10 Privacy Principles from the Canadian Standards Association - Model Code for the Protection of Personal Information
Excel Homes abides by the Model Code for the Protection of Personal Information in collecting, using and disclosing Personal Information:
Principle #1 - Accountability and Protection of Personal Information
Excel Homes is responsible for Personal Information under its control.
Carrie Smith, Privacy Officer
Excel Homes Limited Partnership by its General Partner Excel Homes G.P. Ltd.
E-mail Address: [email protected]
Principle #2 - Identifying Purposes for Collection, Uses and Disclosure
Excel Homes collects, uses, retains and discloses Personal Information as necessary to establish and manage our relationship with customers and prospective customers to provide home building services. Specifically, we may collect, use, retain and disclose Personal Information for the following: (“identified purposes”):
- to provide information necessary to build your home;
- to provide necessary financial information;
- to establish and maintain a customer relationship;
- to enter into a home building contract with you (the “Contract”);
- to assess and provide ongoing maintenance and customer care relating to your home;
- to register your home with The Alberta New Home Warranty Program (the “Program”; and
- to comply with legal and regulatory requirements.
If you would like to receive further details regarding the “identified purposes”, please contact our Privacy Officer.
If you contact us through our website, or provide us with your contact information in the course of our efforts to market our products and services to you, we may also contact you via an email message or other media to:
- respond to an inquiry, or request for information;
- thank you for contacting Excel Homes;
- welcome you to Excel Homes and to its products and services;
- explain product offerings and features of our services;
- notify you of any special promotions, contests, draws or other special events;
- communicate with you after your home is built and your use of any of our related products and services; and
- contact you after your home is built regarding warranty services.
Excel Homes does not use Personal Information to make automated decisions.
We do reserve the right to collate/process and disseminate statistics based on the aggregation of data held in our files, provided that information relating to any individual customer or prospective customer will not be identified from the resulting analysis.
Certain Excel Homes employees, contractors and consultants may be given access to Personal Information in so far as their duties require access for the identified purposes. Their access to customer or prospective customer Personal Information is on a need to know basis.
Principle #3 - Obtaining Consent for Collection, Use or Disclosure of Personal Information
Your knowledge and consent is required for the collection, use or disclosure of Personal Information, except where inappropriate, or where required or permitted by law.
Please note that Excel Homes does not sell, trade or rent Personal Information to any organization for any purpose.
If we plan to use or disclose your Personal Information for a purpose not for one of the identified purposes, we will endeavour to advise you of that purpose and obtain your express consent prior to such use or disclosure. Your express consent may be provided orally, electronically or in writing.
Withdrawing your consent
You may withdraw your consent at any time to our collection, use or disclosure of your Personal Information, subject to any legal or contractual restrictions and with reasonable notice. In order to withdraw consent, you must provide notice, in writing, to the Excel Homes Privacy Officer identified under Principle #1. Upon receipt of such notice Excel Homes shall inform you of the implications of withdrawal, for example you may not be notified about associated services and products.
Principle #4 - Limiting Collection, Use and Disclosure of Personal Information
Excel Homes collects most Personal Information directly from its customers, and occasionally from third parties such as realtors, mortgage brokers or financial institutions.
Similarly, our customers Personal Information may be disclosed for identified purposes to necessary third parties such as for the Program, and for contractors, trades, mortgage brokers or financial institutions.
Under European Union privacy and data protection laws, the use of Personal Information of individuals situated in the European Union must be justified under at least one of a number of legal grounds. The principal legal grounds that applies when we use or disclose the Personal Information of EU citizens are as follows:
- performance of the Contract (where your Personal Information is necessary to enter into or perform the Contract with you);
- a legal obligation (where we require your Personal Information to comply with our legal obligations);
- a legitimate interest (where we use your Personal Information to achieve a legitimate interest and our reasons for using it outweigh any prejudice to your privacy and data protection rights);
- a legal claim (where your Personal Information is necessary for us to defend, prosecute or make a claim against you, us, or a third party); and
- consent (where you have consented to our use and disclosure of your Personal Information).
Principle #5 - Retention
Personal Information shall be retained by Excel Homes for as long as reasonably necessary to fulfill identified purposes or as may be required by law.
Principle #6 - Accuracy
It is important that Personal Information collected by Excel Homes and in its records shall be accurate, complete, and up-to-date as is reasonably necessary, for the purposes for which Personal Information is to be used. If your Personal Information changes during the course of your relationship with us, please keep us informed of such changes and we will update that record.
Principle #7 - Security Safeguards
Excel Homes will use reasonable methods to protect the security of Personal Information in its custody and under its control, with physical, administrative and technological safeguards, as appropriate.
Excel Homes uses sales management software that utilizes cloud storage of data in the U.S. We have satisfied ourselves that the data is secure and properly protected to the standards required by the applicable legislation.
Principle #8 - Openness Concerning Policies and Practices
Principle #9 – Customers’ Access to Personal Information
Upon request, you are entitled to access the Personal Information which we hold about you. You are entitled to challenge the accuracy and completeness of this Personal Information and have it amended, if appropriate.
How can I access my Personal Information?
You can make a written request to the Privacy Officer, and upon presentation of satisfactory identification, Excel Homes shall take all reasonable steps to gather the Personal Information requested.
Within 45 days of receiving your request, Excel Homes shall provide a written response detailing whether access will be given to all or part of the requested Personal Information and explain the reasons for the refusal, should any part of the access request be refused.
When an individual successfully demonstrates the inaccuracy or incompleteness of Personal Information, Excel Homes shall amend the information as required, subject to any applicable legal limitations.
Principle #10 - Challenging Compliance, Handling Customer Inquiries
If you feel that your concerns have not been adequately addressed, Excel Homes will provide you with information regarding alternative complaint procedures that may be available to you. You may be advised to seek advice from the Office of the Privacy Commissioner of Alberta at 1-888-878-4044.
Please note that Excel Homes may seek external legal advice where appropriate before providing a final response to individual complaints.
Additional Rights you may have in relation to your Personal Information
- provide you with further details on the use we make of your Personal Information;
- upon request and in certain legally permissible circumstances, delete any Personal Information about you;
- port your Personal Information to another service provider upon request and where legally permissible;
- where data processing is based on consent, to withdraw your consent such that we stop that particular processing; and
- restrict how we use your Personal Information while a complaint is being investigated.