Send A Little DIY Style Love This Valentines Day

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Cupid is busy sharpening his arrows in anticipation of the year’s most romantic holiday. But between the expense of buying gifts and the pressure of meeting heightened expectations Valentines Day can often fall a little flat. We feel it’s best … Continue reading

Employee Spotlight: Lindsey Amonson, Design Team Lead

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Excel Homes is committed to creating innovative and thoughtfully designed homes and providing unparalleled value to our homeowners. To accomplish this we rely on a team of dedicated individuals – most of who work tirelessly behind the scenes. For February … Continue reading

Events Around Town – February Edition

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YYC Hot Chocolate Fest  Calling all chocolate lovers and sweet tooths. Throughout the month of February many of Calgary’s restaurants, cafes and chocolatiers will be featuring a new signature hot chocolate, and all proceeds will go to Calgary Meals On … Continue reading

Excel Organization Series: Perfect Pantries

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January is the ideal month for organizing and planning. A well stocked pantry is a great way to get your kitchen in order, help with meal planning and keep your family on track with healthy homemade recipes. To get you … Continue reading

Canada’s New Mortgage Rules: What You Need to Know

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With interest rates on the rise and minimum down payment requirements increasing, there’s no better time to buy a new home in Calgary. Recently, three of Canada’s biggest lenders have increased their mortgage rates and it’s expected that more will … Continue reading

EVENTS AROUND TOWN – JANUARY EDITION

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10 New Restaurants Opening in 2016 Now that it’s the new year it’s time to check out the new places to wine and dine.  Two honourable mentions are the Craft Beer Market which will be opening it’s second Calgary location … Continue reading

Enjoy A Happy and Healthy New Year

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The holiday season is upon us, and for most that means endless parties, events and indulgences. You know, like beer, bubbles and baked goods. But try not to worry too much if the festivities cause the notch in your belt … Continue reading

WE TAKE PRIDE IN TAKING CARE OF OUR CUSTOMERS

Excel Homes Customer Care Program

Creating a seamless home buying experience for our customers is an integral part of Excel’s business. As such we have a Customer Care team dedicated to guiding homeowners through Excel’s new home construction and possession process.

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Post-Purchase Information Session

Every homeowner is invited to attend one of Excel’s purchase to possession information sessions after buying an Excel Home. Led by the Customer Care team, the presentation provides valuable information on the building process, the various pre-possession meetings and appointments that homeowners will have to attend, as well as what happens after they’ve taken possession and moved into their new home.

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35-Days Prior to Possession

Our Customer Care team conducts a comprehensive quality control inspection of every home we build. Within 35 days of possession a member of our care team tours the house, room by room, with a detailed checklist to determine if the home is move-in ready. Once the home has passed our inspection, homeowners are provided with a possession package outlining Excel’s new home warranty details, a homeowner orientation date and two pre-scheduled warranty appointments for four and 11 months post possession.

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Possession Day

Homeowners are given a full orientation of their new home on the day of possession. Our Customer Care team reviews all aspects of the house, including how to use the appliances, change the furnace filter, program the thermostat, locate the water shut of valve and check the humidistat. Any minor touch ups that are noted on possession day will be addressed within a five-day period. Homeowners are also given a Customer Care contact for ongoing support and general inquires, as well as a 24-hour Emergency Hotline for any urgent matters.

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Comprehensive One-Year Builder Warranty

Excel provides all new homeowners with a one-year builder warranty. Four months after possession, a Warranty Specialist will meet with homeowners to address any issues or concerns. A second review of the home will take place at 11-months post possession. Excel’s Warranty Specialist also manages all of the trades and follows-up with homeowners to ensure that they’re satisfied and happy with the outcome.

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EVENTS AROUND TOWN – DECEMBER EDITION

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Santa Claus is Coming to Stage West This December your kids can experience dinner theater as well!  The whole family can enjoy this magical music production about saving Christmas!  The tickets are reasonably priced at $32-$39 each and the dinner … Continue reading