Customer Care

Our Customer Care Program protects you and your home

Excel Customer Care Program

Our Customer Care Program ensures the joy and excitement of your new home lasts long after you move in. Our professional and responsive Customer Care Team is here to assist you with any inquiries you may have. In addition to addressing any warrantable issues, our goal is to help you keep your home in good working condition for years to come. We'll help you learn about your new home, be there with maintenance tips, and answer any questions or resolve any issues you may have after move in.

Your Customer Care Coordinator can be contacted at:

Phone: 403-338-4445 

Email: [email protected]

24-Hour Emergency Number: 1-866-544-9866

After Hours Support

We understand that emergencies don’t always take place during regular business hours, and as such, our team is pleased to provide you with 24-hour emergency service.

Items considered to be an emergency are:

  • Water penetration into the home
  • Complete loss of electricity
  • Complete loss of water or a sewer blockage
  • Plumbing leaks
  • Complete loss of heat during the winter months

24-hour Emergency Number: Toll-free: 1-866-544-9866 or Calgary Local: 403-333-3666

Your call will be answered live, and you will receive a call back from one of our representatives to help trouble shoot the issue, help you manage it until the next business day, or have a rep dispatched out to your home to remediate the concern.

For any non-emergency items, our Customer Care team is happy to assist you during regular business hours

Alberta New Home Warranty Program

Excel is a member of the Alberta New Home Warranty Program providing you with deposit protection, builder performance protection and a five-year structural warranty on your new home.

Since being introduced in 1974, Alberta’s New Home Warranty Program has provided warranty for more than half a million Alberta homes, and peace of mind that comes from knowing your new home purchase is well protected by Canada’s first, most experienced and most reputable new home warranty provider.

Click here to learn more about the Alberta New Home Warranty Program.

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Calgary & Edmonton Region

Canadian Home Builders' Association

As a member of the Canadian Home Builders' Association-Calgary Region, Excel Homes is committed to providing you with accurate information and adhering to a published Code of Ethics.

The Association is actively involved in many significant issues that affect the housing industry, including affordability, sustainability, skilled trades, safety and regulation.

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Warranty Coverage

Whether you're a first time home buyer or a seasoned home buyer, you may have questions about the care and maintenance of your home.

It is important to submit all warranty requests directly to your Excel Homes customer care team who have a wealth of knowledge and experience and can assist you with any questions you may have.

If you have a home care answer that is unrelated to warranty, please refer to your homeowner guide.

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