Contact

Excel Homes Customer Care Program

The Holland Park by Excel Homes Customer Care Program ensures that the joy and excitement of your new home will last long after you move in. Our professional and responsive Customer Care Team is here to assist you with any inquiries you may have. In addition to addressing any warrantable issues, our goal is to help you keep your home in good working condition for years to come. We will help you learn about your new home and answer any questions you may have after move in.

Your Customer Care Coordinator can be contacted at:

Phone: 403-338-4445

Email: [email protected]

24-Hour Emergency Number: 1-866-544-9866

After Hours Support

We understand that emergencies don’t always take place during regular business hours, and as such, our team is pleased to provide you with 24-hour emergency service.

Items considered to be an emergency are:

• Water penetration into the home
• Complete loss of electricity
• Complete loss of water or a sewer blockage
• Plumbing leaks
• Complete loss of heat during the winter months

24-hour Emergency Number: Toll-free: 1-866-544-9866 or Calgary Local: 403-333-3666

Your call will be answered live, and you will receive a call back from one of our Holland Park by Excel Homes representatives to help trouble shoot the issue, help you manage it until the next business day, or have a rep dispatched out to your home to remediate the concern.

For any non-emergency items, our Customer Care team is happy to assist you during regular business hours