Customer Care

Our Customer Care Program protects you and your home

Excel Customer Care Program

Our Customer Care Program ensures the joy and excitement of your new home lasts long after you move in. Our professional and responsive Customer Care Team is here to assist you with any inquiries you may have. In addition to addressing any warrantable issues, our goal is to help you keep your home in good working condition for years to come. We'll help you learn about your new home, be there with maintenance tips, and answer any questions or resolve any issues you may have after move in.

Your Customer Care Coordinator can be contacted at:

[email protected]

24-Hour Emergency Number

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Alberta New Home Warranty Program

Excel is a member of the Alberta New Home Warranty Program providing you with deposit protection, builder performance protection and a five-year structural warranty on your new home.

Since being introduced in 1974, Alberta’s New Home Warranty Program has provided warranty for more than half a million Alberta homes, and peace of mind that comes from knowing your new home purchase is well protected by Canada’s first, most experienced and most reputable new home warranty provider.

Click here to learn more about the Alberta New Home Warranty Program.

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Calgary Region

Canadian Home Builders' Association

As a member of the Canadian Home Builders' Association-Calgary Region, Excel Homes is committed to providing you with accurate information and adhering to a published Code of Ethics.

The Association is actively involved in many significant issues that affect the housing industry, including affordability, sustainability, skilled trades, safety and regulation.

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Work Safe Alberta

We are proud to have been recognized as one of Alberta’s safest employers by Work Safe Alberta.

Excel Homes was honoured to be awarded the designation of Best Safety Performer for our exceptional health and safety performance in 2004.

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