Junior Systems Administrator

Location: Calgary
March 28, 2024

We are dedicated to maintaining an efficient and innovative IT ecosystem that drives the success of the Company. We are seeking a skilled Junior Systems Administrator to join our team, contributing to the support, maintenance and enhancement of our IT infrastructure. This role offers a blend of end-user technical support and systems administration across various platforms.

The Role

Reporting to the IT Manager, the Junior Systems Administrator will play a crucial role in ensuring the seamless operation of our IT environment. From providing technical support to local and remote staff, to assisting with system deployments and network troubleshooting, your contributions will help elevate our IT capabilities.

The Responsibilities

  • Offer technical support and guidance to both local and remote staff, resolving common day-to-day issues.
  • Manage a reasonable volume of calls and tickets through the corporate helpdesk ticketing system.
  • Conduct computer imaging and software deployment across diverse hardware platforms.
  • Diagnose and address issues related to in-house corporate applications, collaborating with colleagues to resolve challenges.
  • Support various Windows Desktop OS' (10, 11) and Windows Server OS' (2016, 2019, 2022).
  • Administer Microsoft Office 365, Active Directory, DNS and DHCP.
  • Assist in network troubleshooting and support for WiFi, VPN's and related technologies.
  • Research and suggest new technology solutions to address business needs
  • Generate reports and analyse trends regarding current IT issues
  • Participate in an after-hours-on-call support rotation within the IT team
  • Undertake additional duties and projects related to the role , as directed by the IT manager.
  • Occasional travel to remote locations.

Now Let's Talk about You

  • Bachelor's or Associates Degree or relevant post secondary technology certificate
  • 2-3 years of related experience in a desktop support or Jr. Systems Admin role
  • Experience using helpdesk ticketing systems.
  • Basic knowledge of common networking technologies (DHCP, DNS, VLANS)
  • Familiarity with common Microsoft technologies (Windows, Office365, Azure)
  • Outstanding customer service and troubleshooting skills
  • Excellent written and verbal communication skills; proficiency in written and spoken English
  • Ability to follow defined procedures to solve problems
  • Keen attention to detail
  • Collaborative team player

Why Join Us?

  • Be part of a company that values growth, innovation, and excellence.
  • Contribute to delivering a seamless IT experience to support our business operations
  • Collaborative and supportive team environment
  • Lots of opportunity for personal and professional growth

Excel Homes is a Mercer Best Employer and an established new home builder, building in Calgary and the surrounding community. We provide our customers with high quality, innovative, and sustainable homes. Since first breaking ground in 1988 we’ve built more than 14,000 homes and proudly build Built Green® homes. Our mission is simple: to deliver the home-buying experience that brings the most joy and value to the customer. To accomplish this, we love to challenge the status quo and harness the power and ideas of our forward-thinking team.

We would like to thank all applicants for their interest in Excel Homes and due to the volume of applications we receive, not all applicants will be contacted. Please note that we may consider your resume for other positions as they become available. Excel Homes is committed to fostering a diverse and inclusive working environment, where all employees are treated fairly.

Job Types: Full-time, Permanent

Additional pay:

  • Bonus pay

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match
  • Vision care
  • Wellness program

Schedule:

  • 8 hour shift
  • Monday to Friday
  • On call

Application question(s):

  • Are you able to travel up to 25% of the time?
  • Do you have a minimum of 2 years IT Support experience?

Work Location: In person

Apply Now