• A team of dedicated, knowledgeable professionals ready to address any questions or concerns you may have regarding your new home.
• Your home is specifically assigned to a committed Customer Care Representative as well as an Customer Care Program Coordinator equally dedicated to serving your specific needs.
• Thoroughly explaining the care and maintenance required to keep your new home in great shape for years to come.
• Excel Homes' one year in-house warranty provided through our trades and suppliers, protecting your home from any material defects or manufacturing problems.
• Complete Alberta New Home Warranty Program protection, including deposit protection and builder performance protection & five year structural warranty.
• Scheduled service appointments.
• After hours emergency service.

  

Alberta New Home Warranty Program

Excel is a member in good standing of the Alberta New Home Warranty Program (ANHWP). Upon entering into a Purchase Agreement with us and completing a Deposit Protection Receipt, the program provides for:

• Deposit Insurance - Your deposits paid of up to twenty percent of the total purchase price of the home (including land) and a maximum of $100,000 will be refunded by the program in the event of builder default.
• Completion Insurance - The ANHWP undertakes and and agrees to complete the construction of the home in accordance with the Purchase Agreement, plans and specifications should your home be left incomplete. The program will appoint a contractor to complete work up to $50,000.
  
• First Year Materials & Workmanship Warranty - In addition to any warranties by material suppliers and manufacturers, Excel and the program itself warrant your new home for one full year against all defects in materials and workmanship to a maximum of $100,000.
• Five-Year Structural Warranty - The program warrants your new home against any structural defect for five years. The unused portion of the First Year Materials & Workmanship Warranty coverage amount, up to $100,000, can also be applied to the costs to repair major structural defects affecting the load bearing components of your home in the first five years.
  
• Optional Ten-Year Structural Warranty - You may purchase additional structural warranty coverage which will extend protection from five to ten years for a modest premium.
  
• Satisfaction Guarantee - As an ANHW Program Member Builder, Excel Homes corrects workmanship or material defects in accordance with the standards and specifications prescribed by the program during the warranty period.
  
• Transferable Coverage Upon Re-Sale - Because the coverage actually belongs to the home any owner automatically acquires the remaining portion of the ANHWP and Excel Homes warranties upon ownership.
  
• Problem Resolution - In the rare occasion where a dispute arises that cannot be resolved between the new home owner and the builder, the ANHWP provides three methods of resolution. The first is mediation, this is a process of discussion between the builder and the purchaser in which the program acts as facilitator. If mediation is unsuccessful there is conciliation, where issues are investigated and a report is issued outlining a course of action. Finally, arbitration is a more formal, time-consuming and expensive process for both parties involved.
  

  

Canadian Home Builders' Association - Calgary Region

As a member of the Canadian Home Builders Association-Calgary Region (CHBA-CR), Excel Homes is committed to providing consumers with accurate information and adhering to a published Code of Ethics. The CHBA-CR is actively involved in many significant issues that affect the housing industry, including affordability, sustainability, skilled trades, safety and regulation.

Moisture Smart® Builder

Work Safe Alberta

From across the province, more than 340 Alberta employers have been awarded the designation of Best Safety Performer for their exceptional health and safety performance in 2004. Excel Homes is proud to have been recognized as one of Alberta safest employers.